Shipping Policy

Privacy and Refund Policy:

Welcome to SANDS Luxury! Our commitment to your satisfaction and privacy is paramount. This Privacy and Refund Policy outlines how we handle your personal information and the procedures in place for product orders, shipping, and returns. By engaging with our website and services, you agree to the terms outlined herein.

 

1. Collection of Information:

We collect information when you browse our website, make a purchase, or interact with us. This includes personal details, contact information, and transactional data. Rest assured, we treat this information with the utmost confidentiality and utilize it solely for enhancing your shopping experience.

 

2. Use of Information:

Your information is utilized to process orders, personalize your experience, and provide exceptional customer service. We may also use it for marketing purposes, with an opt-out option available.

 

3. Security:

We employ advanced security measures to protect your data during transmission and storage. Your financial transactions are encrypted, and access to personal information is restricted to authorized personnel only.

 

4. Shipping and Delivery:

We offer a range of shipping options, ensuring your order reaches you in pristine condition and a timely manner. In certain cases, a trusted third-party may manage our inventory and handle shipping responsibilities.

  • Shipping Fees: On Demand
  • Be aware of varying international regulations and be prepared for potential taxes and duties, for which you are responsible.

 

5. Order Cancellation:

Once an order is confirmed and payment initiated, cancellations are not permitted. Failure to adhere to this policy may incur a 15% cancellation fee.

 

6. Delayed Orders:

Should your order face delays, we will promptly notify you and provide a revised estimated delivery date. If a delay exceeds 20 working days, you have the option to request an immediate refund.

 

7. Refund and Exchange Policy:

Refunds are generally not accepted, with exchanges possible only for incorrect sizes. However, in the event of a significant delay exceeding 20 working days, you may request an immediate refund.

 

8. Exchange Policy for Specific Items:

a. Exchanges Only for Size for Items Directly Purchased by Sands Luxury

This option is available specifically for shoes and clothing items that have been directly purchased by the Sands Luxury team from the shop.

Please note that exchanges items are subject to availability. We reserve the right to decline size exchanges if the requested size is no longer available and/or if market prices have increased between the time of your purchase to the exchange.

b. No Exchange on Rare and Limited Items:

Please note that exchanges are not available for rare and limited items. These items are considered unique and are exempt from our exchange policy.

c. Mistakes From Our Side - Exchange Policy:

In the rare instance of an error on our part, we are committed to facilitating an exchange. If a mistake occurs during the fulfillment of your order, we will gladly exchange the item(s) at no additional cost to you.

 

9. Contact Us:

If you have any questions, comments, or concerns regarding this policy, please reach out to us at:

Thank you for choosing SANDS Luxury. Your satisfaction is our priority, and we are committed to ensuring your privacy and providing a seamless shopping experience.